Qualis Analytics
Concept
Speech analytics for call center quality. Call recordings are scored by AI against compliance criteria, including required legal statements, and the results are turned into statistics.
My part
This was a joint project with AlmavivA’s data scientists, built as microservices, and it shipped. I worked full stack but mostly on the frontend, where I built the statistics and data handling, and an audio player with a synced transcript that works like a lyrics player: words highlight as they’re spoken, and clicking a word jumps to that point in the recording. On the backend, I wrote parts of the Java microservices.
Stack
- Frontend: Angular
- Backend: Spring Boot microservices (Java)